Internetinmotion provides mobile internet access, cellular OEM mobile data and video solutions for the RV, marine, public safety, homeland security and mobile medical industries.

To Obtain Support Services

Register Your Product

Free 30-day Basic Installation* support is available for registered owners. To register point your browser to www.internetinmotion.net/register. As a registered owner, you receive 30 days of complimentary support for basic installation of your registered CCSC products.

Search Our FAQ

Our online FAQ is your first resource for troubleshooting and other useful information. It has the most up-to-date information on drivers, manuals, and firmware. The frequently ask questions cover most supported issues you will encounter. To search the FAQ point your browser to http://www.internetinmotion.net/phpmyfaq/

E-mail

You may e-mail our technicians at support@internetinmotion.net. For the fastest service and the most accurate assistance include details such as your CCSC product(s), firmware version, network configuration, and operating system, (as listed below).

Defective or Damaged Merchandise

If you suspect you have a defective or damaged product, you must call Technical Support. Have your computer system and the CCSC product available before contacting Technical Support. Ensure that you also have on hand the information as requested in the Information for E-mail and Phone Support list. Our technicians will help you troubleshoot the product. If it is determined that repair is required, a return authorization will be issued. Products sent to CCSC without an authorization number will not be processed. CCSC will not issue refunds or offer product upgrades. CCSC is not responsible for lost or misdirected shipments.

ALERTS

  • May 23, 2007
    New IIM Overdrive Release 6.09 provides support for IE 7.0 and Foxfire 2.0. Please download this update to maintain system performance. As always, if you have any question, please call our support line at 866-715-2272.
  • June 22nd, 2006
    Some systems were shipped with static DNS address in place. The server that was supporting these addresses went down and is in the process of being moved. Customers experience network problems should contact IIM Support for resolution. 866-715-2272
  • September 1st, 2006
    August 1st, 2006 Firmware update- Please check your IIM System Release number; the current releases that are listed below.
    Model Required Firmware Baseline (Before) Release Level After Update
    IIM 1000b (Old Style) 2.02.04 2.03.05
    IIM 1000b (New Style) 3.00.00 3.01.05
    IIM 1000a 1.02.04 1.03.05
    IIM 2200a (EVDO)  1.01.00
    If your system has an earlier release number, please call our support line at 866-715-2272
To keep your system up-to-date, please check here for the latest information. To keep up-to-date and get helpful tips and news please subscribe to the IIM Newsletter.

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SUPPORT

Our live support desk operation is open Monday through Friday, 8AM to 5PM Central.

IIM offers FREE phone and Email customer and dealer support for all our products including IIM Cellular systems, Network & Carrier issues, and IIM Overdrive Web Accellerator

  • TEL: 866-715-2272
  • FAX: 847-991-3328
  • Call me!
    Get Skype and call me for free.

To report a problem click our Live Support icon and submit a request, we will respond ASAP, usually within 24 hours.

If you wish to ask a simple question, please go to our Online FAQ and do a quick search, hopefully your question was previously asked and answered.  

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